Concepts
- Panel — a configured set of ticket types that users can open from a posted embed/button. Multiple panels can exist per guild.
- Ticket — an individual support channel created when a user opens a ticket from a panel.
- Transcript — an HTML log of all messages in a ticket, generated on close or delete.
- Autoresponder — a keyword-triggered automatic reply within ticket channels.
- Blacklist — per-panel or server-wide lists of users prevented from opening tickets.
- Priority — a label (low / medium / high / critical) that can be set on a ticket.
Commands
All commands are nested under/ticket.
Ticket Management
| Command | Description |
|---|---|
/ticket manage | Opens the interactive ticket panel manager for creating, editing, and posting panels. |
/ticket autoresponders | Opens the interactive autoresponder manager (ticket channels only). |
In-Ticket Actions
| Command | Description |
|---|---|
/ticket close | Closes the current ticket, generates a transcript, and archives the channel. |
/ticket open | Re-opens a previously closed ticket. |
/ticket delete | Deletes the ticket channel after generating a transcript. |
/ticket escalate | Escalates this ticket to another panel, sending that panel’s welcome message. |
/ticket transcript | Generates and sends an HTML transcript of the ticket without closing it. |
/ticket claim | Claims the ticket, assigning yourself as the handler. |
/ticket unclaim | Unassigns yourself as the ticket handler. |
/ticket rename | Renames the ticket channel. Omit the name argument to reset to the default. |
/ticket add | Adds a user to the ticket channel. |
/ticket remove | Removes a user from the ticket channel. |
/ticket priority | Sets the priority label on this ticket (low / medium / high / critical). |
/ticket closerequest | Requests that this ticket be closed (notifies the opener for confirmation). |
/ticket blacklist | Manages ticket blacklists. |
Permission Requirements
In-ticket management actions require the user to be ticket staff (a role configured per panel) or haveAdministrator. Opening and closing requests are available to the ticket opener.