> ## Documentation Index
> Fetch the complete documentation index at: https://docs.katofficial.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Full-featured ticket system with panels, transcripts, and autoresponders

The Tickets cog provides a full-featured ticket system with panels, autoresponders, transcripts, and in-ticket management actions.

## Concepts

* **Panel** — a configured set of ticket types that users can open from a posted embed/button. Multiple panels can exist per guild.
* **Ticket** — an individual support channel created when a user opens a ticket from a panel.
* **Transcript** — an HTML log of all messages in a ticket, generated on close or delete.
* **Autoresponder** — a keyword-triggered automatic reply within ticket channels.
* **Blacklist** — per-panel or server-wide lists of users prevented from opening tickets.
* **Priority** — a label (low / medium / high / critical) that can be set on a ticket.

## Commands

All commands are nested under `/ticket`.

### Ticket Management

| Command                  | Description                                                                           |
| ------------------------ | ------------------------------------------------------------------------------------- |
| `/ticket manage`         | Opens the interactive ticket panel manager for creating, editing, and posting panels. |
| `/ticket autoresponders` | Opens the interactive autoresponder manager (ticket channels only).                   |

### In-Ticket Actions

| Command                | Description                                                                   |
| ---------------------- | ----------------------------------------------------------------------------- |
| `/ticket close`        | Closes the current ticket, generates a transcript, and archives the channel.  |
| `/ticket open`         | Re-opens a previously closed ticket.                                          |
| `/ticket delete`       | Deletes the ticket channel after generating a transcript.                     |
| `/ticket escalate`     | Escalates this ticket to another panel, sending that panel's welcome message. |
| `/ticket transcript`   | Generates and sends an HTML transcript of the ticket without closing it.      |
| `/ticket claim`        | Claims the ticket, assigning yourself as the handler.                         |
| `/ticket unclaim`      | Unassigns yourself as the ticket handler.                                     |
| `/ticket rename`       | Renames the ticket channel. Omit the name argument to reset to the default.   |
| `/ticket add`          | Adds a user to the ticket channel.                                            |
| `/ticket remove`       | Removes a user from the ticket channel.                                       |
| `/ticket priority`     | Sets the priority label on this ticket (low / medium / high / critical).      |
| `/ticket closerequest` | Requests that this ticket be closed (notifies the opener for confirmation).   |
| `/ticket blacklist`    | Manages ticket blacklists.                                                    |

## Permission Requirements

In-ticket management actions require the user to be ticket staff (a role configured per panel) or have `Administrator`. Opening and closing requests are available to the ticket opener.